Mailing Services Window:
Monday-Friday: 1000-1700 | Saturday: 1000-1600 | Sunday: Closed

Official Mail Center:
Monday-Friday: 0830-1600 | Saturday & Sunday: Closed

Registered Mail Center:
Monday-Friday: 1000-1400 | Saturday & Sunday: Closed

Package Pick-Up Window:
Monday-Friday: 1000-1800 | Saturday: 1000-1600 | Sunday: Closed

Customer Service Window:
Monday-Friday: 1000-1700 | Saturday & Sunday: Closed

Your Address:
First & Last Name
PSC 3 Box ______
APO AP 96266

“Handwritten Customs Declaration Forms are No Longer Acceptable”

Customers are encouraged to use computer-generated customs forms, there will still be an option to fill out a customs information worksheet (USPS Form 2976-R), which will then be typed into the Retail System Software (RSS) by the Postal Finance Window Clerks.
Patrons must provide an accurate and complete description of the contents, names, and addresses. Customs information must be entered into an electronic system to ensure MPS compliance with USPS regulations and United States import and export laws. Currently these are the four methods patrons can utilize to obtain the appropriate Customs Declaration Form based on the destination country and mail class/ product selected:
USPS Click-N-Ship at: https://cns.usps.com
USPS Customs Form Online (CFOL) at: https://cfo.usps.com
USPS partner systems (i.e. Stamps.com)
PS Form 2976-R, Customs Declaration and Dispatch Note

NOTE: This new USPS policy will increase overall customer wait time and the current per-customer service time among other impacts. Thank you for your patience.

Unable to head to the Post Office to pick up your mail? Post office customers can designate trusted agents to pick up their mail by sending an email to 51FSS.FSVP.OSANPOSTOFFICE@us.af.mil with the following information: Customer’s name, Customer’s PSC Box Number, Authorized Agent’s Name, and the date range the Authorized Agent will be allowed to pick up mail on behalf of the customer (no more than 30 days). 

Example:

Name: SSgt Jane Smith

Box Number: 1234

Authorized Agent: TSgt John Williams

Dates: 1 Jan – 29 Jan 22

After the customer sends the email, the Authorized Agent can report to the Post Office Customer Service window to finalize the process and pick up mail on the customer’s behalf.

Claim your mail within five days of notice. Final notice comes five days after initial notice. After 10 days, units are contacted to verify status. If local, you have 24 hours to pick-up before item is returned to sender.

If you are TDY, on leave, or need mail held for another reason, please fill out DD Form-2258.

Click here to report a problem to the postal inspector (mail not received, mail tampering/vandalism, mail received without contents).

Hazardous, restricted, and perishable items are prohibited in the USPS mail stream. Below are examples of materials that cannot be sent. This is not an all-inclusive list. If in doubt, please inquire with staff.

• Soju, intoxicating liquors, or any other alcohol
• Corrosives
• Explosives
• Flammable/combustable
• Liquids
• Gases (pressurized)
• Biological products
• Controlled substances
• Drug paraphernalia
• Firearms, switchblades, sharp objects, or any other weapons
• Live, dead, or parts of animals
• Eggs, meat, or meat products
• Plants or plant products

Undeliverable items due to: Address unknown, addressee temporarily away, misspellings, address errors, missing/incorrect information, no rural route or box, incorrect ZIP code, change of address, forward order expired, address vacant